Privacy Policy
Effective Date: 1 Janar 2025
At MediServ, accessible from www.mediserv.al, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by MediServ and how we use it.
By accessing and using our website, you agree to the practices outlined in this Privacy Policy. If you do not agree with any part of this Privacy Policy, please refrain from using our website.
1. Information We Collect
We may collect the following types of personal data when you use our website:
- Personal Information: This includes name, email address, phone number, and billing/shipping address when making a purchase or registering an account.
- Payment Information: Payment details (such as credit card information) are processed through a secure third-party payment processor, and we do not store your payment information.
- Usage Data: We collect data about how you interact with our website, such as IP addresses, browser type, referring/exit pages, and the date/time of visits.
- Cookies and Tracking Technologies: Our website uses cookies to enhance your experience. Cookies are small data files that are stored on your device when you visit our website. You can manage or disable cookies through your browser settings.
2. How We Use Your Information
We use the information we collect in the following ways:
- To process and fulfill your orders, including sending order confirmations, shipping notifications, and customer support.
- To personalize your experience on our website and tailor our products and services to your preferences.
- To send promotional offers, updates, and newsletters if you opt-in to receiving such communications. You can unsubscribe at any time.
- To improve our website’s functionality and content based on your feedback and usage patterns.
- To comply with legal obligations and protect our rights.
3. Sharing Your Information
We value your privacy and will not sell or share your personal data with third parties, except in the following cases:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering products. These providers are obligated to keep your information confidential.
- Legal Requirements: If required by law or in response to valid legal processes (e.g., a subpoena), we may disclose your information.
4. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, alteration, or destruction. However, no method of data transmission or storage is 100% secure, and we cannot guarantee the absolute security of your data.
5. Your Rights and Choices
You have the following rights regarding your personal data:
- Access: You can request access to the personal data we hold about you.
- Correction: You can request correction of any inaccurate or incomplete personal data.
- Deletion: You can request the deletion of your personal data, subject to certain legal exceptions.
- Opt-out of Communications: You can opt out of receiving promotional emails by following the unsubscribe instructions in the email.
- Cookies: You can manage or disable cookies in your browser settings.
6. Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or the content of these third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
7. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that a child under 18 has provided us with personal information, we will take steps to delete such information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” at the top of this policy will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us via whatsapp: